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Terms of Service / Policies

These terms and conditions ("Terms", "Agreement") are an agreement between KnightGround ("KnightGround", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the www.knightground.com website and any of its products or services (collectively, "Website" or "Services").

 

Privacy & Personal Information Policy

KnightGround understands you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices. By using or accessing the Website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

 

Remember that your use of KnightGround Website is subject to the Terms and Conditions, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms and Conditions.

 

Information Collected

We gather various types of personal information from our users, as explained in more detail below. We use this personal information internally in connection with our Website, including to personalize, provide, and improve our website; allow you to set up a user account and profile; contact you and allow other users to contact you; fulfill your requests for certain products and website; and analyze how you use the Website. In certain cases, we may also share some personal information with third parties, but only as described below.

 

Uses of Personal Information Collected

We use the information we collect about you for various business purposes as described below:

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  • Provide, Personalize, and Improve our Website

  • Allow you to set up a user account and profile

  • Fulfill your requests for products and website

  • Provide customized content, offers, or Website, including marketing content via email, social media, SMS, or other channels

  • Communicate with you about your account and updates to our Website

  • Process payments

  • Provide advertising, analytics, and marketing

  • Process applications and transactions

  • Allow you to register for events

  • Facilitate communications between you and other users

  • Analyze how you use the Website

  • Understand interest and engagement on the Website

  • Research and develop Website

  • Other purposes you consent to or are notified of at the time you provide personal information

  • Protect You and Our Website and Comply with the Law

  • Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity

  • Ensure quality control

  • Verify your identity and prevent fraud

  • Debug to identify and repair errors

  • Enforce our Terms and policies

  • Audit or other compliance activities

  • Comply with our legal obligations, protect your vital interest, or as may be required for the public good

 

We will never sell your information. 

 

We employ service providers to perform tasks on our behalf, and we need to share your information with them in order to provide products or website to you; for example, we may use a payment processing company to receive and process any credit card transactions for us. Our service providers do not have any right to use the personal information we share with them beyond what is necessary to assist us.

 

Returns & Refunds Policy

Unless items arrive damaged or defective, returns are not accepted.  All returns require proof of purchase. Please include Proof of Purchase with your return when you send it back or your return will not be processed.

 

Defective Product

Please read each individual product description before attempting returns or exchanges, as some scratches or dents or crushed or dented clamshells, for example, won’t necessarily constitute damage or defects to a product.  Also, handmade items frequently have minor variations in, for example, stitching or size.

Products that are found to be defective can be returned for a replacement or credit toward the purchase of other products during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period:

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  • KnightGround covers all products with a 30-day warranty

  • The cost to ship the defective product back to KnightGround.com will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance. The cost to ship the replacement product(s) back will be paid by KnightGround.

 

If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included to receive full credit.

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Exchange Policy

We will accept certain (not all) products back for exchange (credit toward the purchase of other products) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all our products. Certain items cannot be exchanged, for example, if discontinued, non-hygienic, failure to return in original condition, etc.

Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging.

 

Shipping

Orders shipped by KnightGround.com will ship generally within 5-14 business days.  Business days are Monday through Friday excluding national holidays.  Please allow 4-6 weeks for delivery, especially if items are handmade, as shipping times may vary relative to the volume of orders received. 

 

Processing Time

As some items are shipped from the wholesaler, those shipping and processing times may vary, which includes allowing for longer shipping times.  Check individual/unique product descriptions for further details.

 

Damage / Missing Items / Wrong Item Sent Claims

Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to KnightGround.com within three business days after receipt of the order. Any claim after three business days will be void.

 

International Shipping

KnightGround.com is not shipping internationally at this time but may resume in the future.

 

Age Requirement

You must be at least 18 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age.

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